Customer Support
Get help with your service, order, billing, or privacy request.
Effective September 20, 2026
Contact Avana
Email avanadigitalsolutions@gmail.com for website projects, software setup, Avana Plus, billing, cancellation, or privacy requests. Include your name, business, account email if applicable, website address, and a short description. Facebook Messenger is also available for general inquiries.
Existing clients and technical help
If your plan has client-space access, use your client dashboard to submit and follow service requests. Include the affected URL, what you expected, what happened, and a screenshot with private information removed. Never send passwords, API keys, full card numbers, or private customer records in an ordinary support message. Access and work must be authorized before we make changes.
Billing, cancellation, and refunds
Email us with the subject “Billing” or “Cancel plan,” your account email, and the relevant invoice or plan. You do not need to complete a new audit to ask for cancellation or billing help. For monthly or annual Avana Plus, you may cancel future renewals at any time; cancellation takes effect at the end of your current paid monthly or annual billing period, with access continuing until then. Mandatory cancellation and refund rights remain available. We will confirm the applicable agreement, effective date, and any refund or remaining obligation. Mandatory consumer rights are preserved. See Terms of Service.
New projects
Start with a free business audit or website conversation. Discovery appointments are confirmed by an advisor; a preferred time is a request, not a booking confirmation.
Privacy and service expectations
For access, correction, deletion, consent withdrawal, or an advertising/sale-sharing opt-out, email us with “Privacy request.” See Privacy Policy. Support timing and scope depend on your accepted plan; this page does not promise emergency, round-the-clock, or immediate service.