Terms of Service

Scope and agreement

These terms apply to the Avana Digital Solutions website and its online features. “We” means Avana Digital Solutions LLC; the business named in an accepted quote, order, or service agreement is the contracting party for that work. By using a feature where these terms are presented and accepted, you agree to the applicable terms to the extent enforceable. A signed agreement or expressly accepted checkout terms govern a paid transaction and control over inconsistent general website wording. The Privacy Policy explains data practices; it is not blanket consent to unrelated processing.

Permitted use and account responsibility

Use the website lawfully, provide accurate information, and act only with authority for yourself or your business. Do not impersonate others, submit unlawful or infringing content, distribute malware, bypass access controls, extract private information, or disrupt the service. Protect account and order-access credentials and notify us of suspected misuse. We may restrict misuse or suspend affected features to protect users and systems, subject to applicable law and existing contractual obligations.

Digital services, AI, and third parties

Ava is an automated assistant. Audits, examples, estimates, and recommendations are informational and require appropriate human review. They are not legal, tax, financial, cybersecurity-certification, or other regulated professional advice. No particular revenue, ranking, savings, lead volume, security outcome, or uninterrupted third-party availability is guaranteed.

A written proposal defines deliverables, revisions, milestones, hosting, handoff, ownership, licenses, access, and third-party charges. You must have rights to supplied content and authority to connect accounts or submit data. You remain responsible for approving customer-facing content and actions. Software vendors and AI providers have separate terms and fees; a recommendation does not establish an endorsement or partnership.

Plans, renewals, and cancellation

The free audit does not enroll you in a paid plan. Paid work requires an agreed scope and price. Website monthly plans renew until canceled and are not installment payoff plans; annual-prepayment scope, renewal, hosting, and ownership are set out in the applicable proposal. Avana Plus offers monthly or annual billing: Starter is $225 per month or $2,700 prepaid per year; Pro is $625 per month or $7,500 prepaid per year. Annual billing equals 12 monthly payments, with no annual subscription discount. Starter members receive 10% off all Avana builds and Pro members receive 20% off all Avana builds, including websites at every tier and individual builds. No bundle minimum, stacking, or other Avana Plus discount applies. Builds, paid tools, hosting, hardware, and provider usage are separate from support; member build discounts apply to Avana build fees. Monthly support requires autopay and has no long-term contract. The selected amount is charged at signup and renews monthly or annually as selected until canceled. Monthly plans have no minimum number of monthly payments. You may cancel future renewals at any time by contacting us; cancellation takes effect at the end of your current paid billing period, with access continuing until then. Annual payment covers one year upfront. Refund requests are assessed under the accepted agreement and applicable law; mandatory refund and withdrawal rights remain available. The checkout-specific agreement controls and mandatory cancellation rights remain available.

To request cancellation, a refund, or a billing correction, email avanadigitalsolutions@gmail.com with your account email and relevant invoice or plan. Do not send card details. We will confirm the effective date and any amount legitimately due under the accepted agreement. No term here eliminates statutory refunds or withdrawal rights, authorizes an undisclosed charge, or prevents cancellation where law requires it. Service-request access and queue limits follow the disclosed plan, not an immediate or 24-hour response promise.

Website content and your submissions

Our branding, photographs, design, and original website content are owned by us or our licensors. You may browse and use the website for its intended purposes; no ownership transfers merely by accessing it. Third-party trademarks remain their owners’ property.

You retain rights in information and materials you submit. You grant the limited rights needed to receive, store, reproduce, process, and share those materials with relevant providers to respond to your request and deliver agreed services. You must have the necessary permissions. This license does not authorize unrelated sale of personal information, unrestricted AI training, or publication of private customer content. Additional uses require an appropriate agreement and compliance with the privacy notice and law.

Website availability and disclaimers

To the maximum extent permitted by applicable law, the website and general informational content are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not promise an error-free or continuously available website. This limitation concerns website information and availability; it does not negate an express product/service warranty, a signed commitment, or mandatory consumer guarantees. External links and third-party services operate under their own terms.

Limits on liability

To the extent permitted by law and unless a signed agreement provides otherwise, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunity, arising from use of the website. For claims arising solely from the free website, our aggregate liability is limited to US $100. For claims arising from paid services covered by these terms, aggregate liability is limited to fees paid to us for the affected service during the 12 months preceding the event.

These limits do not exclude or restrict liability that cannot lawfully be limited, including applicable liability for fraud, willful misconduct, gross negligence, death or personal injury, statutory privacy obligations, or non-waivable consumer remedies. They do not release us from performing paid work or override a more protective applicable written agreement. If a restriction is unlawful in your jurisdiction, it applies only to the lawful extent.

Business-customer indemnity

For business customers only, and to the extent permitted by law, you will indemnify us for third-party claims and reasonable defense costs caused by your unlawful use, infringement in materials you supply, or material breach of these terms. This does not cover our own wrongdoing or matters for which we are legally responsible. We will provide reasonable notice and cooperation; no settlement may impose an admission or obligation on you without your reasonable consent. This clause does not impose a consumer indemnity where prohibited.

Disputes and governing law

Please contact avanadigitalsolutions@gmail.com first so we can try to resolve a concern; this is not a mandatory barrier to legal remedies or an extension of any filing deadline. To the extent permitted by law, South Carolina law governs, excluding its conflict-of-law rules, and competent courts in South Carolina hear disputes. Mandatory laws and a consumer’s rights to local courts or remedies in their home jurisdiction remain unaffected. These terms do not require arbitration or waive class actions, regulatory complaints, or chargeback rights.

Changes, severability, and contact

We may update website features or these terms prospectively and post the updated date. Material changes requiring notice or acceptance will be handled accordingly; posting alone does not rewrite an existing paid contract. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver.

Effective September 20, 2026. Questions, notices, and support: avanadigitalsolutions@gmail.com. See Customer support for the information to include.